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Community Area => Tech Support => Topic started by: Jon415 on May 13, 2010, 06:52:47 PM

Title: Help Running Steam
Post by: Jon415 on May 13, 2010, 06:52:47 PM
Ok so i made my steam account, verified the email, downloaded steam, installed, launched the program, and it said that i was not connected to the internet.  I also very nearly completely screwed up my school computer trying to connect to the internet, because apparently "connecting to the internet" is not the same as going on the internet with internet explorer.  how do i open internet connect or whatever? (this may be a stupic question but ive been on macs forever and am new to pc computers)
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 13, 2010, 07:43:47 PM
you need to go to your network and sharing center and connect to your WiFi network. you can find network and sharing center in your control panel. once you do this then internet explorer should work.
Title: Re: Help Running Steam
Post by: Jon415 on May 13, 2010, 09:51:01 PM
Ok.  I think my school's network may be different or something but i dunno much about internet so ill try this tomorrow.
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 14, 2010, 04:17:27 AM
maybe, which Operating system does your school use?
Title: Re: Help Running Steam
Post by: Jon415 on May 14, 2010, 07:58:06 PM
Quote from: Soap Mactavish on May 14, 2010, 04:17:27 AM
maybe, which Operating system does your school use?

Windows XP

Quote from: Red on May 14, 2010, 01:28:02 PM
Try uninstalling it and then reinstalling it.

I tried that four times.  Still said i had to be connected to the internet to login.  Might it have anything to to with school website blocks?
Title: Re: Help Running Steam
Post by: aeria. on May 14, 2010, 08:23:29 PM
School prolly blocked all connections to Steam/Valve. That happened in my school. Not surprised.
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 14, 2010, 08:50:42 PM
yea, that is exactly your issue. on your school computer, see if you can connect to google. If you can but you cannot connect to steampowered.com then the blocks are your issue.
Title: Re: Help Running Steam
Post by: Jon415 on May 14, 2010, 09:21:32 PM
I will plug my school computer into my modem at home, totally different internet with no blocks.  That should do it...I hope
Title: Re: Help Running Steam
Post by: Jon415 on May 14, 2010, 10:33:03 PM
I think red is right.  I could acess the steam website just fine but i couldnt connect to the internal whatever thing.
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 15, 2010, 04:45:35 AM
red, based on my webblocks at my school that is the issues i am having. OUR school uses keywords to block websites. i.e hacker, hacks, hacking/ games gaming

i would assume that steampowered.com has several hits on those keywords making me think that it would be blocked in that manner. Because that is how my school does it, i thought that maybe jon's school did to. even though you are in the steam application the router (since that is where the *web blocking* takes place) checks the keywords and blocks if necessary. At least thats what they do at my school.

sorry i didnt mean to come across as arrogant.
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 15, 2010, 11:29:56 AM
My schools blocks are directed by our county. My teacher assisted on the setting up of our schools network and showed us how they actually put the blocks on the router (additional blocks, not counting the ones provided my my county).

Could jon possibly order portal by phone if he cannot connect to steam b4 the May 24 deadline comes?
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 15, 2010, 12:39:20 PM
well that solves it. Just get your panther mac and dl portal. then once you get your PC you can redownload it for free. correct?
Title: Re: Help Running Steam
Post by: Jon415 on May 15, 2010, 01:27:57 PM
I downloaded steam on my panther computer, and it wont launch.  Is this a problem?
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 15, 2010, 01:34:46 PM
your opertating system is too old. Sorry jon forgot about to requirements of steam. Do you have access to another Computer that runs a newer OS?
Title: Re: Help Running Steam
Post by: quik on May 15, 2010, 01:52:06 PM
Hey, maybe it's the ports?

Perhaps the port that it's trying to connect through, the school has blocked/closed.

???
Title: Re: Help Running Steam
Post by: Jon415 on May 15, 2010, 09:25:42 PM
Quote from: Soap Mactavish on May 15, 2010, 01:34:46 PM
your opertating system is too old. Sorry jon forgot about to requirements of steam. Do you have access to another Computer that runs a newer OS?
Newer computer with newer OS, yes.  Access, no.
So tomorrow i will plug my school laptop PC into my internet modem at school and then download steam.  Then i "buy" portal.  But after i buy portal, will i  be able to download it on my mac even if steam wont work on my mac?
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 15, 2010, 09:43:46 PM
i thought you said your school blocked steam.

no, your mac wont support steam because it runs panther, you will however be able to access it once you get your new PC.
Title: Re: Help Running Steam
Post by: aeria. on May 16, 2010, 05:19:20 PM
Quote from: Jon415 on May 15, 2010, 09:25:42 PM
Newer computer with newer OS, yes.  Access, no.
So tomorrow i will plug my school laptop PC into my internet modem at school and then download steam.  Then i "buy" portal.  But after i buy portal, will i  be able to download it on my mac even if steam wont work on my mac?

Quote from: Red on May 16, 2010, 04:29:40 PM
Your best bet is installing steam on a windows computer at home, even if you can't run it.

What Red said. Don't bother trying to get it working in school, go play some indie games/emulators on school computers if you're that desperate. Also remember that you must be logged into Steam to play any of your games, including portal. You can't just download it and expect it to work without Steam. If that was possible, games would have been pirated far worse than what we have right now.

Also, how do you expect Portal to run on your Panther laptop when you can't even run Steam? Does that make sense?
Title: Re: Help Running Steam
Post by: Jon415 on May 16, 2010, 08:58:03 PM
No it does not make sense.  I looked up steam though and saw sys req was os 10.3.9.  I think.  Well anyway i pluged my school laptop computer into my internet router modem thing at home and i got steam to work :cheer:  Also it said in my games library that i had already purchased portal.  So i downloaded it.  In the last 20 mb or so it said download suspended and it wouldnt finish.  yes i tried clicking pause and stuff but it wouldnt finish the download.  I think ill just try steam again on my newer computer when i get it because my old school laptop was constantly freezing up on steam.
Title: Re: Help Running Steam
Post by: aeria. on May 17, 2010, 09:28:44 AM
Portal is free to play until the 24th of May. After that requires a purchase. I've bought Portal about a year ago (maybe longer) so this deal isn't much for the people who already own it.

It's quite odd for it to stop downloading, maybe Steam's servers got overloaded (doesn't happen often). Maybe try restarting Steam and see if it can let you resume your download?

If Steam itself is freezing on your old laptop, don't expect it to run Portal smoothly. In fact don't expect older laptops to run 3D games in the first place.
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 17, 2010, 11:59:20 AM
as long as you purchase the game you can download it on your new PC for free.
Title: Re: Help Running Steam
Post by: Jon415 on May 17, 2010, 09:09:46 PM
So if it downloaded, that means i purchased it?

@ag, i wont get a chance to go on my school computer again because they have to be turned into the school on friday and my school blocks steam's server thing (what red said earlier).  I'm fairly certain that i purchased portal and i will try it on my PC which i just ordered today.
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 18, 2010, 05:05:54 AM
download =purchase
Title: Re: Help Running Steam
Post by: Jon415 on May 18, 2010, 07:11:24 AM
You have to download it completely?
Title: Re: Help Running Steam
Post by: aeria. on May 18, 2010, 08:50:53 AM
Quote from: Soap Mactavish on May 18, 2010, 05:05:54 AM
download =purchase

Not exactly. Steam sometimes does free weekends to allow people to download and play the game for free for three or so days. After that time is up, you need to purchase the game to continue playing it. Steam usually puts the game on sale afterward if it is doing a free weekend.

Portal's free until the 24th of May on Mac and PC. Today is the 18th, so Portal will be available to download and play without a purchase for the remaining 6 days. If you've purchased Portal already, that means that the game is available for you to download and play forever. ALL of your games are tied to YOUR account. So let's say you have Counter Strike, Half Life, Team Fortress 2, Call of Duty 4, Batman: Arkham Asylum, etc. You can download any of the games you bought anytime, as many times, and on any computer you want under your Steam account.

Since you said that you already purchased Portal, there's nothing left to do but to download the game and play it. Portal is available to download and play on ANY computer ANY time because you own it. Once it's downloaded, all you have to do is log into Steam and launch it.

And yes, to play a game completely, you need to download it completely.
Title: Re: Help Running Steam
Post by: Hardcore on May 18, 2010, 10:26:47 AM
Quote from: ValvePortal is free. Free on the Mac. Free on the PC. But only until May 24th. So you only have a few days to decide if your free copy of Portal is worth the price we're currently charging - which is you ever-so-slightly moving your index finger just barely enough to click the big red "download" button right there to the left.

This is not a really long "free weekend" Portal is free if you download it in the time from the 12th to the 24th

As i understand you own portal now, if you clicked download. there is nothing wrong with just redownloading it tho, to be safe.
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 18, 2010, 11:49:56 AM
no just start it
Title: Re: Help Running Steam
Post by: Jon415 on May 18, 2010, 06:18:29 PM
My school computer is at school now and at school i cant acess steam.  I may or may not be able to bring my school computer home and retry downloading portal again before this friday when i have to turn my computer in.  Well it sounds like I'll be fine.  Thanks for the help  :)
Title: Re: Help Running Steam
Post by: Soap Mactavish on May 18, 2010, 06:26:36 PM
your welcome
Title: Re: Help Running Steam
Post by: Jedikiller on May 18, 2010, 07:27:08 PM
Quote from: Jon415 on May 18, 2010, 06:18:29 PM
My school computer is at school now and at school i cant acess steam.  I may or may not be able to bring my school computer home and retry downloading portal again before this friday when i have to turn my computer in.  Well it sounds like I'll be fine.  Thanks for the help  :)
For the last time, you don't need to download it. Just as long as it associates with your account.

https://store.steampowered.com/account/
Is portal listed there? Then you're good.
Title: Re: Help Running Steam
Post by: Jon415 on May 18, 2010, 09:08:49 PM
Thanks for the help.
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