How to Complain to GLU about the MasterServer

[Led]

This is pasted from this link:
http://www.ign.com/boards/threads/cant-log-in-to-powered-by-gamespy-games-read-this-please.452589253/

Please note, IGN and Gamespy no longer own Gamespy Technologies as of 2012 August 6. Check with Glu Mobile's support site for assistance on all Gamespy Technology matters from now on.

Furthermore, Arcade and Gamespy Comrade are no longer supported products. In the case of Gamespy Comrade , it belongs to Gamefly (www.gamefly.com).

www.glu.com/support
www.gamefly.com/support

You may always check the status (and any incident logs) for such outages and stuff using this URL:

http://status.poweredbygamespy.com

You may also Tweet the tech team directly @gamespystatus

Thanks [face_peace]

[Led]

Here is a direct link to their support page:

http://glumobile.custhelp.com/app/ask


please give it a try and be sure to explain that this is for windows PC Starwars Battlefront Gamespy Internet Multiplayer and that it appears to be a MasterServer issue.


taken from another post:
This is a message from 212 Dirty Harry via xfire to me:

(212)Gen.DirtyHarry=*HD*=: I'm on the phone with them
(212)Gen.DirtyHarry=*HD*=: Technical Support Hotline
Voice: 1-410-568-3670.....may need to have everyone call to start a war if necessary
(212)Gen.DirtyHarry=*HD*=: squeaky wheel gets the greese
(212)Gen.DirtyHarry=*HD*=: hell might as well let em know we're still here
(212)Gen.DirtyHarry=*HD*=: lets see what they say
(212)Gen.DirtyHarry=*HD*=: still on hold
(212)Gen.DirtyHarry=*HD*=: took my info and problem...told them all over the world is down
(212)Gen.DirtyHarry=*HD*=: talking now
(212)Gen.DirtyHarry=*HD*=: they are aware and are trying to fix it but i am the first caller ....start calling
(212)Gen.DirtyHarry=*HD*=: Technical Support Hotline
Voice: 1-410-568-3670
(212)Gen.DirtyHarry=*HD*=: in the us
(212)Gen.DirtyHarry=*HD*=: they said it's not a shut down issue
(212)Gen.DirtyHarry=*HD*=: wouldnt say but could be a possible upgrading the servers...or somthing broke
(212)Gen.DirtyHarry=*HD*=: if something broke we need to call lots of times thats when they decide to shut down something
(212)Gen.DirtyHarry=*HD*=: at least let them know we care

[Roxas]

Just how much would this server cost? And how much horsepower would one need to run it?

[Kit Fisto]

Is there a way I could call them? That seems most direct...
What would I say?

[Anyder]

xD Easy : Reupload the master server of die xD

[«ΙΞ¢KØ»]

Here is a direct link to their support page:

http://glumobile.custhelp.com/app/ask

that looks to be all mobil devices

[Led]

that looks to be all mobil devices

It's all we have unless you want to "tweet" them.

Choose other and leave an explanation.

[[FC]EdS.Zach]

Led, why don't you make a SWBFGamers.com twitter and tweet at them? and then lets get a bunch of people with Twitter to tweet them.

[Led]

Led, why don't you make a SWBFGamers.com twitter and tweet at them? and then lets get a bunch of people with Twitter to tweet them.

My tweeter is broken

Actually, Joseph has tweeted them with no response.  I'm not sure there are any humans there.  Nothing on their website seems to have been updated since October.  Joseph has been keeping an eye on them.

I have filled out their support form, no response. 

The phone number might be a viable option, but only during the week.

This company lost $3 million last year.  I think they are probably a two-bit operation these days.

I think our best bet is to polite but persistent.

[[FC]EdS.Zach]

This company lost $3 million last year.  I think they are probably a two-bit operation these days.

I think our best bet is to polite but persistent.

So it's likely they have no clue that the master server has crashed...

[{PLA}gdh92]

I filled out their support form a couple of days ago and it said they would get back to me in 3-5 days but then I had an E-mail saying they had high volumes of traffic.

[Gold Man]

I filled out their support form a couple of days ago and it said they would get back to me in 3-5 days but then I had an E-mail saying they had high volumes of traffic.

Probably because everyone has been emailing them the past few days.