US (Chicago) machine is undergoing maintenance/upgrades

Started by Anyder, February 01, 2021, 05:14:26 AM

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Good morning guys!

Our US (Chicago) machine has been moved for some maintenance & upgrades, according our host, NFO.
However, the machine can't seem to start after they performed such action and we've reached them to fix it ASAP.

I'll keep you posted on how situation develops, but hopefully it'll be fixed soon.

Sorry for the inconvenience!

Edit: NFO Response -- Mon, Feb 1 2021 6:16am - answered by Charlie
Thanks for contacting us about this! I will need to escalate this to our CEO, John, for further investigation.

Please allow some time for his response here.

Anyder | Operations Excellence & Communication - SWBF & Player Engagement


After getting the NFO CEO involved, he managed to solve the issue we reported.

Broken Linux kernel led to some downtime
Feb 01 2021 09:33:18 AM PT
Investigating why your VDS was not starting up properly this morning, we found that the most recent kernel version, which we had upgraded to yesterday, has a bug that prevents Xen from starting up virtual machines. We have rolled the machine back to a slightly older kernel release (from a couple of weeks ago) and your service is running properly now.

Please accept our apologies for the downtime this led to this morning.

I'm currently working on starting all servers  :cheers:

Anyder | Operations Excellence & Communication - SWBF & Player Engagement


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Anyder | Operations Excellence & Communication - SWBF & Player Engagement